FAQ
FAQs
Where are your products made?
Our products are proudly made in the USA.
What materials do you use in your products?
More than 50% of our wood creations are made using sustainable materials, including locally sourced wood from the Amish community, small-area sawmills, and local lumber yards that deal in reclaimed wood.
Are your products handmade or mass-produced?
All our products are carefully handmade and individually crafted, never mass-produced.
Do you take custom or personalized orders?
Many of our products can be customized or personalized. For more information, please call us at 615-490-9495 or email us at sales@prwws.com.
Can I buy your products in a physical store or only online?
Our products are available for purchase at select “popup” events and through online orders.
Ordering & Payment
Is my payment information secure?
Yes, our website uses SSL security.
Can I make changes to my order after placing it?
Yes, please contact us (615-490-9495) or email sales@prwws.com
Do you offer gift wrapping or messages for orders?
Yes, please email us your order number along with specific details for gift wrapping and messages, and we’ll be happy to assist.
Shipping & Delivery
How long will it take to receive my order?
As a general rule, orders for in-stock items will ship within 1–2 business days from the time they are received.
Can I track my order?
Once your order ships, you will receive an automated email with a tracking number.
Returns & Exchanges
What is your return policy?
At Port Royal Woodworks, your satisfaction is our priority. If you are not completely happy with your purchase, please contact us within 7 days so we can assist you.
What should I do if my item arrives damaged?
We take great care in packing and shipping every order. However, accidents can happen during transit. If your item arrives damaged, please contact us right away at 615-490-9495 or email sales@prwws.com with your order number, and we’ll assist you promptly.
Product Care & Maintenance
How should I care for wooden products?
Wooden products are best cleaned with a soft dust cloth or a damp sponge. Avoid using furniture polish or solvents, as they may harm the finish.
Are your products safe for children or pets?
Our pet dishes are designed to be safe for your furry friends, while our baby blocks are intended for decorative purposes only and are not suitable for play.
What should I do if the wood looks different than the product photo?
All our products are handmade using sustainable and reclaimed wood, making each piece truly unique. While items may not look exactly like the product photos, we make every effort to ensure the photos accurately represent the item you will receive.
Get in touch
Have questions about your order, or a general enquiry?